Terms of Use and Service

Last Modified: May 9, 2025

These Terms of Use and Service (the “Terms”) are between you and TruNeura, LLC, a California limited liability company ("TruNeura," "Company," "we," or "us”).

These Terms, along with referenced documents, govern your use of ww.truneura.com ("Website"), our mobile app ("Mobile App"), and our desktop application ("Desktop App"), including all content, functionality, and services (collectively, the "Platform").

‍1. ACCEPTANCE OF THE TERMS
By using the Platform or accepting the Terms, you agree to these Terms, our Privacy Policy, the HIPAA Notice of Privacy Practices (the “HIPAA Notice”), and the Publicity and Testimonial Waiver and Release if applicable to you. Do not use the Platform if you do not agree with these Terms, the Privacy Policy, or the HIPPA Policy.

‍2. CHANGES TO THE TERMS
We may update these Terms at any time. Changes are effective immediately upon posting. Continued use of the Platform means you accept the updated Terms. Check this page regularly for updates.

‍3. ELIGIBILITY
You must be at least 18 or the legal age in your country to use the Platform. By using it, you confirm you meet this requirement. If not, do not use the Platform. If using the Platform on an entity’s behalf, you confirm you have authority to bind such entity and its affiliates to these Terms. In such a case, “you” means such entity and its affiliates. You may not use the Platform for that entity if you do not have such authority.

‍4. SCOPE AND APPLICABILITY
These Terms apply to all TruNeura services (“Services”), whether used by consumers or health care professionals (“Providers”). Additional terms may apply to specific services or features and are incorporated here by reference.

‍Use of the Platform by consumers

‍TruNeura does not directly provide Provider services. Providers are independent and use the Services to provide care to consumers. Information or advice received from Providers is theirs alone. TruNeura does not guarantee Providers' training or skill.

Additional terms applyto these specific Services:

Use of the Platform by Providers
Additional terms apply to these specific Services:

5. ACCOUNT
You must open an account to use our Platform or any of the Services. Your account and the permission to use our Services is personal to you and non-transferable. You agree to provide accurate and current information (“Member Data”) and update it promptly. TruNeura may suspend or terminate your account if Member Data is inaccurate, outdated, or suspected of being inaccurate.

You may register or log in using a third-party network (e.g.,Facebook, Apple, or Google). Doing so authorizes TruNeura to pre-fill yourregistration information or use those credentials for login. You also agree tofollow the terms and policies of the third-party networks. TruNeura may use your Member Data toprovide Services.

6. ACCOUNT SECURITY
You are responsible for account security and all account activity. TruNeura is not liable for losses from unauthorized or authorized account use. You may be liable for losses incurred by TruNeura or others due to your account’s misuse. Immediately notify TruNeura of unauthorized use or other security breaches. Log out after each session and use caution on public or shared devices. You acknowledge risks associated with unauthorized access to your account.
 
7. NO RELIANCE ON PLATFORM
Information on the P0latform is for general purposes only. We do not guarantee its accuracy, completeness, or usefulness. Reliance on such information is at your own risk. We disclaim all liability for reliance on Platform materials by you or others.
 
The Platform and AI Coach may include third-party content (“Third-Party Output”). Opinions in third-party materials and Third-Party Output are solely those of their creators, not TruNeura. We are not responsible for the accuracy or content of third-party materials. AI technology is probabilistic and continually evolving. Using the AI Coach may produce outputs that do not accurately represent real people, places, or facts. By using the AI Coach, you acknowledge and accept these risks.
 
When you use our AI Coach, you understand and agree:
• Output may not always be accurate. You should not rely on Output as a sole source of truth or fact, or as a substitute for professional advice.
• You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the AI Coach.
• You must not use any Output for any purpose that could have a medical, health, legal, or other material impact on you or another person.
 
8. NO MEDICAL DIAGNOSIS OR TREATMENT
WE ARE NOT A LICENSED HEALTHCARE PROVIDER OR MEDICAL FACILITY. THE PLATFORM DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE PLATFORM MAY CONTAIN GENERAL INFORMATION RELATING TO CERTAIN MEDICAL CONDITIONS AND THEIR TREATMENT. SUCH CONTENT IS FOR GENERAL INFORMATION ONLY, NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE OR TREATMENT. DO NOT USE THE PLATFORM TO DIAGNOSE OR TREAT HEALTH CONDITIONS. APPLICATION OR RELIANCE ON TECHNIQUES, IDEAS, INFORMATION, OR SUGGESTIONS BY THE PLATFORM OR ANY PERSON ASSOCIATED WITH TRUNEURA ARE AT YOUR SOLE DISCRETION AND RISK
 
TRUNEURA, ITS PARTNERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY ADVICE OR INFORMATION YOU RECEIVE THROUGH THE SERVICES. YOUR RELIANCE ON ANY PROVIDER OR CONTENT IS SOLELY AT YOUR OWN RISK, AND YOU ASSUME FULL RESPONSIBILITY.
 
CONTENT ON THE PLATFORM IS NOT MEDICAL ADVICE AND SHOULD NOT REPLACE CARE FROM A QUALIFIED HEALTHCARE PROFESSIONAL. SUCH CONTENT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE, OR SERVE AS PERSONAL OR THERAPEUTIC GUIDANCE. USE OF THE PLATFORM DOES NOT CREATE A PROVIDER-PATIENT RELATIONSHIP WITH TRUNEURA. ALWAYS CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL FOR DIAGNOSIS AND TREATMENT. TRUNEURA DOES NOT GUARANTEE THAT ANY THERAPY, MEDICATION, OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU, AND DOES NOT ENDORSE SPECIFIC TESTS, PROVIDERS, PRODUCTS, OR PROCEDURES.
 
9. CHANGES TO THE PLATFORM
We may modify, suspend, or discontinue the Platform or any part of it at any time without notice. We may also change or waive fees at our discretion. We are not liable for any modifications, suspensions, discontinuations, or unavailability of the Platform or its content. Access may be restricted at times, including for registered users. Platform content may not be complete or current, and we are not obligated to update it.
 
10. PROHIBITED USE
You may use the Platform only for lawful purposes and in line with these Terms. You agree not to: (a) violate any laws or regulations; (b) send spam, junk mail, or unsolicited promotions; (c) Impersonate TruNeura, its employees, users, or others; (d) interfere with others’ use of the Platform or cause harm to TruNeura or its users; (e) overload or disrupt the Platform’s functionality; (f) use automated tools (e.g., bots, spiders) or manual methods to copy or monitor Platform content without permission; (g) introduce harmful code (e.g., viruses, malware) to the Platform; (h) attempt unauthorized access to the Platform or its infrastructure; (i) Launch denial-of-service or similar attacks; or (j) interfere with the Platform’s proper operation in any other way.
 
11. FEES AND PAYMENT
Some Services require payment (“Paid Services”). By using them, you agree to prepay all fees. If payment fails or is reversed, we may revoke your access to Paid Services or all Services.
 
12. AUTO-RENEWAL DISCLOSURE
By purchasing a Paid Service, you agree to automatic renewal of your Service until you cancel.
 
Automatic Renewal: Your Paid Service will automatically renew (without advance notice, unless required by applicable law) at the end of each billing cycle (e.g., monthly, annually) unless you cancel or notify us that you do not want to auto renew before the renewal date.
 
Recurring Charges: The payment method on file will be automatically charged the then-recurring membership fee plus taxes until you cancel a Paid Service. You will receive a reminder if required by law.
 
Cancellation Policy: You may cancel your Paid Service anytime by emailing support@truneura.com. Cancellations take effect immediately.
 
Refunds: If you cancel a Paid Service that you have paid for upfront before the expiry of a billing cycle (e.g., monthly, annually), we will give you a prorated refund minus a USD 50.00 processing fee. No refunds are provided for any period before the cancellation date.
 
Notice of Changes: We will notify you of any changes to pricing or terms in advance as required by law. You may cancel your Paid Service anytime by emailing support@truneura.com if you disagree with the fee changes.
 
By completing your purchase, you agree to these auto-renewal terms.

13. INTELLECTUAL PROPERTY RIGHTS
The Platform and all its content, including software, text, images, video, and design, are owned by TruNeura or its licensors. All such materials are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not copy, distribute, modify, or create derivative works from any materials, except for: (a) temporary copies stored in your device RAM while using the Platform; (b) materials cached by your browser for display enhancement purposes; and (c) a single copy of the Mobile App or Desktop App downloaded to your device, provided you agree to be bound their end user license agreements.
 
You must not copy materials from the Platform, use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text, or delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site. If you do any of these things, your right to use the Platform will automatically end. At our option, you must return or destroy any copied materials. of the materials you have made.
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No right, title, or interest in or to the Platform or any content on the Platform is transferred to you. All rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.
 
Company’s name, the term “TruNeura,” the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company, its affiliates, or its licensors. You must not use such marks without the Company’s written permission. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.
 
14. THIRD PARTY LINKS
The Platform may include links to third-party sites for your convenience. We do not control or endorse their content and are not responsible for any loss or damage from their use. Access them at your own risk and subject to their terms.
 
15. USER CONTRIBUTIONS
We do not accept unsolicited creative ideas or proposals. If you send suggestions or feedback, you agree we may use them without compensation.
 
The Platform may include interactive features (e.g., forums, profiles, chat) where users can post content (“User Contributions”). All contributions must meet our content standards and will be treated as non-confidential and non-proprietary. By providing User Contributions, you grant us and our affiliates a license to use, reproduce, modify, and share your content for any purpose. You represent and warrant: (a) you own or control the rights to the User Contributions and have the right to grant the license granted above; (b) your content complies with these Terms; (c) you are fully responsible for its legality, accuracy, and appropriateness of you User Contributions; and (d) we are not responsible for any User Contributions provided posted by you or others.
 
16. AI COACH
You may provide input (“Input”) to the artificial intelligence coach (the “AI Coach”) and receive output (“Output”) in return. “Content” means, collectively, Input and Output. You are responsible for your Input and must ensure it complies with applicable laws and these Terms. You confirm you have the rights to submit your Input. Where allowed by law, you retain ownership of your Input and own the Output. We assign to you all our right, title, and interest, if any, to the Output. Because AI responses are not unique, similar Output may be provided to other users. Our assignment of rights does not extend to others’ Output or Third-Party Output.
 
17. MONITORING AND ENFORCEMENT
We may take any action with respect to User Contributions that we deem necessary or appropriate at our discretion, including if they violate these Terms or the Content Standards, infringe on others' rights, or threaten safety or create legal liability for the Company. We may also disclose your identity to third parties claiming rights violations, pursue legal action or report you to law enforcement, or suspend or terminate your access to the Platform at any time, with or without cause. WE MAY COOPERATE WITH LAW ENFORCEMENT OR COURT ORDERS REQUIRING DISCLOSURE OF USER INFORMATION. YOU WAIVE AND RELEASE TRUNEURA AND ITS PARTNERS FROM ANY CLAIMS RESULTING FROM ACTIONS TAKEN DURING SUCH INVESTIGATIONS. We do not pre-screen content posted on the Platform and cannot guarantee quick removal of objectionable material. We are not liable or responsible for any user or third-party content, or for any actions or inactions related to it.
 
18. CONTENT STANDARDS
User Contributions must follow all laws and must not: (a) contain offensive, abusive, obscene, or hateful content; (b) promote violence, pornography, or discrimination; (c) infringe on any party’s intellectual property or legal rights; (d) violate privacy or conflict with our Privacy Policy; (e) be deceptive or misleading; (f) promote illegal or harmful activity; (g) intend to upset, alarm, or harass others; (h) Impersonate others or misrepresent identity; (i) include commercial promotions or ads; or (j) falsely imply endorsement by TruNeura or others.
 
19. INFORMATION ABOUT YOU AND YOUR USE OF THE PLATFORM
Your information is governed by our Privacy Policy and HIPAA Policy. By using the Platform, you consent to how we handle your data under those policies. By using the Platform, you consent to all actions that we take with respect to your information in compliance with the Privacy Policy and the HIPPA Policy.
 
20. RESTRICTED TO UNITED STATES
The Platform’s owner is based in the State of California in the United States, and the Platform is intended for U.S. users. We make no guarantees about its availability or suitability outside the U.S. If you access it from another country, you do so at your own risk and must follow local laws.
 
21. PROVIDER REPRESENTATION AND WARRANTY
If you are a Provider, you represent and warrant that you are and shall remain, duly licensed, certified, or otherwise authorized to practice as a health care professional in all jurisdictions in which you provide health care services. You further represent and warrant that such licensure, certification, or authorization is in good standing and has not been suspended, revoked, or subject to disciplinary action by any applicable regulatory authority. You agree to notify the Company immediately upon any suspension, restriction, lapse, or termination of its license, certification, or authorization to practice.

22. DISCLAIMER OF WARRANTIES
YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH IT IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS ARE PROVIDED ON "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TO THE FULLEST EXTENT ALLOWED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE LAW.
 
TRUNEURA AND ITS AFFILIATES MAKE NO WARRANTIES REGARDING THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, LIKELY RESULTS, ACCURACY, OR AVAILABILITY OF THE PLATFORM, THIRD-PARTY SITES, OR THE SERVICES. NEITHER TRUNEURA NOR ANYONE ASSOCIATED WITH TRUNEURA REPRESENTS OR WARRANTS THAT THE PLATFORM OR ITS CONTENT WILL BE ACCURATE, RELIABLE, ERROR-FREE, UNINTERRUPTED, OR FREE FROM VIRUSES OR HARMFUL COMPONENTS, OR THAT THE PLATFORM OR SERVICES OBTAINED THROUGH THE PLATFORM WILL MEET YOUR NEEDS OR EXPECTATIONS.
 
TO THE FULLEST EXTENT ALLOWED BY LAW, WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACKS, VIRUSES, OR HARMFUL MATERIAL THAT MAY INFECT YOUR DEVICES OR DATA DUE TO YOUR USE OF THE PLATFORM, ITS CONTENT, OR ANY MATERIALS YOU DOWNLOAD FROM THE PLATFORM OR LINKED SITES.
 
23. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF YOUR USE, OR INABILITY TO USE, THE PLATFORM, ANY LINKED WEBSITES, ANY CONTENT, OR THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY AND YOU, AND THE SERVICES WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS.
 
YOU ACKNOWLEDGE THAT TRUNEURA IS NOT PRACTICING MEDICINE OR MAKING MEDICAL DECISIONS. TRUNEURA, ITS PARTNERS, LICENSORS, AND THIRD PARTIES WHO PROVIDE ANY SERVICES DISCLAIM ANY LIABILITY RELATED TO HEALTHCARE SERVICES DELIVERED THROUGH THE PLATFORM, INCLUDING MEDICAL MALPRACTICE.
 
24. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Platform, including, but not limited to, your User Contributions, any use of the Platform's content, Services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Platform. We reserve the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide us with such cooperation as we reasonably request, and you may not settle any matter without our written consent.
 
25. GOVERNING LAW AND JURISDICTION
All disputes related to the Platform, Services, or these Terms (including non-contractual ones) are governed by California law, without regard to conflict of law rules. Any legal action must be filed in federal or state courts located in El Dorado County, California. But we may choose to bring action against you in your country of residence or another appropriate location. You agree to the authority of these courts and waive any objections to their jurisdiction or venue.
 
26. WAIVER AND SEVERABILITY
The Company’s failure to enforce any part of these Terms is not a waiver of its rights. A waiver of any term does not mean a waiver of any other term. If any part of these Terms is found to be invalid or unenforceable, that part shall be eliminated or limited to the minimum extent such that the remaining provisions will remain in full effect.
 
27. ENTIRE AGREEMENT
The Terms, our Privacy Policy, the end user agreement for the Desktop App, the end user agreement for the Mobile App, and HIPAA POLICY constitute the sole and entire agreement between you and TruNeura regarding the Platform and the Services. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform and the Service.
 
28. YOUR COMMENTS AND CONCERNS
This website is operated by TruNeura, LLC, located at  8105 Saratoga Way, Ste 240, El Dorado Hills, CA 95762 . Copyright infringement notices must be sent to the agent listed in our Copyright Policy. For all other feedback, comments, requests for technical support, and other communications relating to the Website, email us at should be directed to: support@trunerua.com.